Smart Payments

What are we looking for

A2A (specifically A2A Energia, the Group’s Retail company), in accordance with its strategy of continuous improvement of the customer experience, will evaluate innovative tools that can easily be connected with its own ERP while ensuring optimization of the payment experience.

In doing this, the objective is to enable:

• • A multi-platform and multi-brand perspective (i.e., using different payment tools and merchants available to the customer);
  • A multi-channel approach (i.e., exploiting different possible contact points and channels, such as the web, the corporate app, call center, chat, synchronous and asynchronous messaging systems, …).

The goals we intend to achieve through this challenge are:

• • Evolution of the payment channels offered in order to expand options available to the customer;
  • Evolution of processes, through the possibility to increase the efficiency in the accounting area, as well as managing the “triggers” that enable specific steps connected to the customer’s payment activities;
  • Multi-channel approach, which allows the payment instrument to be used by various authorized contact points (from the physical stores, to the call center up to synchronous or asynchronous chat systems);
  • Ability to evolve the tools and interfaces, being scalable for possible future payment methods and platforms on the customer side (e.g., Whatsapp Pay, Apple Pay, Samsung Pay, …).

The solution we are looking for will ideally support both payment and reimbirsement use case, but also solutions on only one of the above will be evaluated.

SDG

Gain and benefits

The selected candidates will have the opportunity to suggest an innovative approach for a new payment solution for A2A Energia customers, entering the open innovation ecosystem of A2A’s potential partners.

Following the call deadline, A2A will complete a review cycle of the applications. Once the feasibility, innovation level and potential impact on customer experience expectations are positively evaluated, further development and implementation might be considered, such as running a PoC, a pilot test or activation of a partnership with A2A.

How to participate